Ready to file your complaint?
Complaints are submitted only on the official BISE Gujranwala website. Read the quick guide below first, then use the button to open the official form.
Opens bisegrw.edu.pk in a new tab. We do not collect or store your complaint.Table of Contents8
What Happens After You Submit
According to the official complaint portal, every complaint goes through these stages:
- 1
HRWithin 1 hourComplaint registeredYour complaint is recorded and a tracking reference is generated. - 24
HRSWithin 24 hoursAcknowledgedThe officer of the concerned branch is assigned to your case. - 72
HRSWithin 72 hoursResolvedYou receive a resolution, or a written interim reply if more time is needed, on your mobile. - 7
DAYSEscalationChairperson's officeCases still unresolved after 7 days are escalated automatically.
Which Complaint Cell Should You Choose?
The official form asks you to pick one of two complaint cells:
BISEGRW Complaint Cell
The Board's own complaint cell. Choose this for results, roll number slips, certificates, registration, admission and other Board services. Your complaint goes straight to the concerned branch.
Ministers Complaint Cell
A separate option offered on the same form. It is generally better to try the Board's own cell first and keep this for matters that were not resolved through the usual channel.
How to File a Complaint, Step by Step
- Open the official formUse the "File Complaint on Official Site" button above. It opens the Board's own complaint page.
- Select the complaint cellKeep "BISEGRW Complaint Cell" selected unless you have a strong reason to choose the other option.
- Enter your name and mobile numberDouble-check the mobile number. The Board replies only by SMS, so a wrong number means you will never see the answer.
- Add your email and complaint typeWrite a clear type such as Result, Certificate, Roll Number Slip or Registration.
- Write your messageExplain the problem in up to 1000 characters. Include your roll number, class, session and any earlier application number.
- Submit and save your Complaint IDPress "Send Message". Note down the Complaint ID you receive, you will need it to check the status.
Common Complaint Types
How to Write a Complaint That Gets Solved
Do
- Mention roll number, class and session at the start
- Explain one problem per complaint
- Say clearly what you want the Board to do
- Add earlier application or tracking numbers
- Keep a polite, factual tone
Don't
- Enter a wrong or switched-off mobile number
- Write in all capital letters or use harsh language
- Mix several unrelated issues in one message
- Submit the same complaint again and again
- Share passwords or bank PINs
Sample Complaint Message
Other Ways to Raise a Complaint
Beware of fake helpers: Filing a complaint with the Board is free. Never pay anyone who claims they can "fix" your result or speed up your case.
Frequently Asked Questions
Is there any fee to file a complaint with BISE Gujranwala?
No. Filing a complaint through the official online form is free of cost.
How will I receive the reply?
The Board replies by SMS on the mobile number you enter in the form, so make sure it is correct and active.
How long does it take to resolve a complaint?
According to the official portal, the target is a resolution or interim reply within 72 hours, and unresolved cases are escalated to the Chairperson's office after 7 days.
Can I file a complaint for someone else?
Yes, a parent or guardian can file it, but include the student's correct roll number, class and session in the message.
Can I submit my complaint on this website?
No. This is an independent information portal. Complaints can only be filed on the official BISE Gujranwala website, which our button opens for you.